Legal Questions Players Ask
Your account records, transaction history and verification documents are retained for seven years as required by Indonesia financial regulation. Personally identifiable information not needed for legal compliance can be deleted upon request within 30 days of closure. Live chat can guide you through the data deletion process and confirm what we must keep by law.
Every withdrawal is verified through your registered DANA, OVO, GoPay or QRIS account before processing. Once approved, funds typically arrive in one to three minutes. You'll receive a confirmation email with the transaction ID. If a withdrawal doesn't appear after five minutes, check your payment app and contact support with your transaction ID.
Yes. Request a data access report through live chat or email support. We provide a complete list of personal information, verification documents and transaction records held in your account. The report is usually ready within five business days and sent securely to your registered email address.
The legal age requirement depends on local law in your jurisdiction where local law permits. During account creation, you confirm you meet the legal age requirement where you reside. If you're under the required age, we cannot process your registration. Contact support if you have questions about eligibility in your region.
Your DANA, OVO, GoPay and QRIS details are shared only with our licensed payment processors who handle deposits and withdrawals. We do not sell, rent or share payment data with advertisers, analytics firms or other third parties. Payment processors follow the same data security standards we maintain.
If you see a transaction you didn't authorize or suspect someone accessed your account, contact live chat immediately. Provide the transaction date, amount and any details you remember. Our team freezes suspicious activity and initiates an investigation. Change your password and enable two-factor authentication in account settings right away.
Yes. Open your account dashboard and download your statement under Account History, or request a detailed export through live chat. The export includes all deposits, withdrawals, gameplay records and verification dates. We can email a certified copy to your registered address for formal records if needed.
